Refund policy
In case of Returning/ Exchanging a product/s:
Reverse pick-up charges are Rs. 100, or you can send it via courier to us yourself, As we do not have our own delivery service, we rely on delivery partners like BlueDart, Delhivery, DTDC, etc.
In case we initiate the Reverse Pick-up from our end, the Amount of Rs. 100 will be deducted from your Refundable amount.
Refunds in the Form of Credit Notes Only.
In the event of an approved refund, the refund amount will be issued exclusively as a credit note that can be used for future purchases from The Tinted Story.
No monetary refunds will be provided under any circumstances. Refunds will not be processed to the original payment method, bank account, credit card, UPI, or any other payment method.
Credit notes will be issued after the refund request has been reviewed and approved, subject to our applicable return and exchange terms.
Return Orders are to be shipped at:
F-175 HAWARE FANTASIA CORPORATE WING FIRST FLOOR NEXT TO INORBIT MALL VASHI PIN CODE-400705
Contact: +91 91361 31389
If you return an item requesting a refund within 7 days of the item being delivered to you. The item tags should not have been broken and all packaging should be intact.
Used or Damaged Items:
If an item is returned to us in damaged, worn, or unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/ unused and in the same condition, you received them with their original packaging and all tags and labels attached.
Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
