Frequently Asked Questions
You can cancel your order for up to one hour from the time of your purchase, by contacting our Customer Care team. To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process. If it is too late to cancel, you can still avail of our returns policy.
Why does the item I received look different than it does on the website?
Due to variations of computer monitors, the colours on your computer screen may appear different than the actual product. In addition, some frames are created from layers of custom acetate that results in unique and individual patterns distinctive to each finished product, which may not look identical to the frame pictured online.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Tracking details for your order are usually sent to you via email in 1-2 business days.
What is your return policy?
We accept returns within 30 days of the item being delivered to you for unworn and undamaged items. Please check our return policy for more details:
https://thetintedstory.com/policies/refund-policy
Do you offer any discounts or promotions?
Yes, we have seasonal promotions and discounts. You can subscribe to our newsletter and follow us on social media to stay informed about our latest stories and announcements.
Do you offer a warranty on your eyewear?
Yes, we offer One year conditional warranty, refer following link to know more:
https://thetintedstory.com/pages/warranty
What payment methods do you accept?
We accept a variety of payment methods, including UPI, Credit/Debit cards, Wallet, Net-banking & Cash on Delivery. Check our payment page for the full list of accepted options.
Why is UV protection important for eyewear?
Wearing sunglasses with UV protection is crucial to shield your eyes from harmful UV rays, which can lead to cataracts, macular degeneration, and other vision issues. Look for sunglasses labeled as 100% UV protection to ensure optimal eye safety.
I'm missing an item from my order, what do I do?
We are sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:
- We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
- You can also check if your order has been split into more than one parcel. Simply check your emails.
- The item/s you ordered may have been out of stock. It is worth checking your emails (including your junk/spam) to see if we've sent you an email about this.
If you’ve placed multiple orders within a few days of each other that qualify for free delivery and are being shipped to the same delivery address, your orders may have been combined and split across multiple parcels. You will be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same. If you have an item missing from your order, please let us know within 48 hours of your order being delivered and we’ll do our best to help you.
