How can I track my return ?
If you’ve already sent your return back to us, you can track its progress using your tracking number. You’ll find this in the email you received once your return was picked up
If your return is showing as delivered...It can take up to 14 days for your return to reach us and be processed. If your return is showing as delivered back to us and you’ve not had an update, please allow an additional 48 hours for our warehouse to process your return. As soon as your return has been processed, we ‘ll send you an email.
How long does a refund take?
Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days depending on your payment provider. If your returns haven't reached us after the returns time frame, please get in touch and provide us with your proof of postage so we can help you further.
What happens to my refund if my card is no longer in use?
Your refund will still go back onto the card details used on your order as long as the card account is still open. When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card.
What should I do if my refund is incorrect?
We're really sorry if we've made a mistake with your refund! If this is the case please get in touch with our Customer Care team and we'll try and sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when you get in touch.Before you contact us, there are a couple of things that may affect the amount you have been refunded:
- The delivery charge, which is only refunded if the goods are faulty.
- Any discounts that were applied at the time of sale, which may not now be applicable e.g Spend & Save codes. Check out our Ts&Cs for more info.
Do you refund delivery charges if I return something?
Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect.